If you are unsure you may use the steps available here to update the Mac software.ġ.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.Ģ.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.ģ.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.Ĥ.) Click the plus sign, click Add Printer or Scanner, click the printer name.ĥ.) Click the Use or Print Using menu, select the name of your printer in the pop-up menu. Please ensure that the Mac is up to date with it's software. Removing the existing driver and then adding a compatible driver may resolve the issue. It could be an issue with the printer software and driver installed on your Mac. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.
DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Your help in this frustrating issue would be greatly appreciated. Then in the tab "Compatibility" I believe I chose something like "Install as administrator" and then ran the setup, but still I get the same message. Then I scrolled down to the "Setup" application, right-clicked and chose "Properties". Why won't it install? The only thing I have tried is opening the files in Internet Explorer. Restart the installation by removing and re-inserting this installation CD." I only have one user account (the one I'm using) and it is an administrator account, so I don't understand the problem.
(Contact your system administrator for more information.) If there is no system administrator, have the primary user of this computer install the software. Log off and then log on as a user with administrator privileges. Required Action: Click Cancel to exit this software installation. The installation cannot continue until this is resolved.
Available on: HP OfficeJet Pro 9015 All-in-One Printer. Help! I am in the process of transfering my hp psc 1315 all-in-one printer from my Windows XP computer, to my new Windows 7 computer, but the software won't install: "This software cannot be installed using the 'Run as.' command. To use all available printer features, you must install the HP Smart app on a mobile device or the latest version of Windows or macOS.
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